Terms & Conditions
Welcome to Arlenton. These Terms & Conditions explain the rules for using our website, placing orders, purchasing products and interacting with our online store.
By accessing our website, browsing our products or placing an order with Arlenton, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.
Online Store
Arlenton operates as an online store. We do not currently offer customer collection, in-person shopping or local pick-up.
Last Updated
06 July 2026. Please review this page from time to time for the latest version.
Who We Are
The website www.arlenton.com is operated by Arlenton.
The terms “Arlenton”, “we”, “our” and “us” refer to Arlenton. The terms “you” and “your” refer to visitors, customers and users of our website.
Contact Arlenton
If you have any questions about these Terms & Conditions, your order or our online store, you can contact us using the details below.
Arlenton
Email: info@arlenton.com
Phone: 07532631334
Correspondence Address: Central Road, London SM5 6SP, United Kingdom
Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not damage, interrupt, misuse or interfere with our website, systems, customers, business or services.
You must not use our website:
For fraudulent or unlawful purposes.
To place false, misleading or unauthorised orders.
To interfere with the security or operation of the website.
To copy, reproduce or misuse our content, branding, images or product information without permission.
To upload or transmit viruses, harmful code or malicious software.
To attempt to gain unauthorised access to our systems, accounts or customer information.
We may restrict, suspend or refuse access to our website if we believe these Terms & Conditions have been breached.
Products
Arlenton offers a curated selection of lifestyle products, which may include fashion, home, bedding, bath, accessories and pet-related items.
Product availability may vary and we reserve the right to update, change, remove or discontinue products at any time without notice.
We aim to display our products as accurately as possible. However, product colours, textures, sizes and details may appear slightly different depending on your screen, device settings, lighting, photography or product batch.
Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, prices, delivery information and availability details are clear and accurate.
However, errors may occasionally occur. If we discover an error in product information, pricing or availability after you place an order, we may contact you to confirm whether you wish to continue with the corrected information or cancel the order.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Prices
All prices are shown in pounds sterling unless stated otherwise.
Prices may change from time to time. The price payable for a product is the price shown at checkout at the time you place your order, unless there has been an obvious pricing error.
Delivery charges, where applicable, will be shown before you complete your order.
Offers, discounts and promotional prices may be changed, withdrawn or limited at any time.
Orders
When you place an order through our website, you are making an offer to purchase the selected product or products.
After placing an order, you should receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean your order has been accepted.
An order is accepted when we process and dispatch the order or otherwise confirm acceptance.
We reserve the right to refuse, cancel or limit an order where necessary, including where:
A product is unavailable.
There is an error in price or product information.
Payment cannot be authorised.
The delivery address is incomplete, invalid or restricted.
We suspect fraud, misuse or unauthorised activity.
The order breaches these Terms & Conditions.
Payment
Payment must be made using the payment methods available at checkout.
Payment information is processed securely by our payment providers.
Arlenton does not ask customers to send full payment card details by email.
By placing an order, you confirm that you are authorised to use the selected payment method.
If payment is declined, cancelled, reversed or not completed, we may refuse or cancel the order.
Order Processing
Once your order has been placed and payment has been confirmed, we will begin processing your order.
Please check your order confirmation carefully. If you notice an error with your delivery address, contact details or order information, please contact us as soon as possible at info@arlenton.com.
We will do our best to help, but we cannot guarantee that changes can be made once an order has been processed, fulfilled or dispatched.
Delivery
Arlenton currently aims to deliver to customers across the United Kingdom.
Standard UK delivery is free when you spend £50 or more.
For orders under £50, a standard delivery charge of £3.95 may apply at checkout.
Our standard estimated delivery time is usually 7 to 15 business days after your order has been processed and dispatched.
Business days exclude weekends, UK bank holidays and public holidays.
Delivery times are estimates only and are not guaranteed. Delivery may be affected by courier delays, customs processing, weather, seasonal demand, incorrect address details, supplier delays, public holidays or events outside our control.
For full delivery information, please read our Shipping Policy.
International Fulfilment
Some Arlenton products may be dispatched from international fulfilment locations or directly from trusted suppliers outside the United Kingdom.
This allows us to offer a wider selection of products through our online store.
Because some products may be fulfilled internationally, delivery may take longer than traditional domestic UK shipping.
If your order contains more than one item, products may arrive separately.
Customs, Duties and Import Fees
Some products may be dispatched from outside the United Kingdom.
Where customs, duties, import VAT or other import-related charges apply, responsibility for these charges may depend on the product, order value, delivery method and applicable rules at the time of import.
Where possible, we aim to provide clear information before checkout. However, customs procedures and import charges are controlled by the relevant authorities and may be outside Arlenton’s direct control.
Cancellations
If you are a UK consumer, you may have the right to cancel your order within 14 days after receiving your goods, unless an exception applies.
To request a cancellation, please contact us at info@arlenton.com with your order number, full name and reason for contacting us.
If your order has already been processed or dispatched, you may need to follow our returns process once the item has been delivered.
Some products may not be eligible for cancellation or return where exceptions apply, including personalised items, made-to-order items, hygiene-sensitive goods that have been unsealed, or products that cannot be returned for health, hygiene or safety reasons once opened.
For full cancellation and returns information, please read our Returns & Refunds Policy.
Returns
We want you to feel confident when shopping with Arlenton.
If you wish to return an item, please contact us first at info@arlenton.com before sending anything back.
Items should usually be returned unused, unworn, unwashed, undamaged and in their original packaging with any tags, labels or accessories included, unless the item is faulty or not as described.
You are responsible for taking reasonable care of products while they are in your possession.
Returned items may be inspected before a refund is approved.
Refunds
Approved refunds will usually be issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank, payment provider or card issuer.
Delivery charges may not always be refundable unless required by law or unless the product is faulty, not as described or there has been an error on our part.
For full refund information, please read our Returns & Refunds Policy.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at info@arlenton.com.
Please include:
Your order number.
Your full name.
Clear photos of the issue.
A brief explanation of the problem.
Photos of the packaging if the parcel arrived damaged.
We will review the issue and advise you on the next steps.
Your statutory rights are not affected.
Promotions and Discount Codes
From time to time, Arlenton may offer promotions, discounts, seasonal offers or discount codes.
Promotions may be subject to additional terms, such as minimum spend, selected products, expiry dates, one-time use, customer eligibility or stock availability.
Discount codes must be entered correctly at checkout and cannot usually be applied after an order has been placed.
Promotions cannot be exchanged for cash and may not be combined with other offers unless clearly stated.
We reserve the right to amend, suspend or withdraw promotions at any time.
Free Shipping Offers
Where Arlenton offers free shipping, the offer will apply according to the conditions shown on our website, product page, basket or checkout.
Free shipping promotions may be limited by order value, product type, delivery location, time period or other conditions.
Customer Accounts
You may be able to create an account on our website.
You are responsible for keeping your account login details secure and confidential.
You must notify us if you believe your account has been accessed without permission.
We are not responsible for losses caused by your failure to keep your account details safe, unless required by law.
Website Content
All website content, including text, product descriptions, images, graphics, logos, layout, design, branding and other materials, belongs to Arlenton or our licensors unless stated otherwise.
You may use our website for personal shopping and browsing only.
You must not copy, reproduce, distribute, modify, publish, sell or exploit our website content without written permission from Arlenton.
Intellectual Property
The Arlenton name, branding, logo, product presentation, website design and related materials are protected by intellectual property rights.
Nothing in these Terms & Conditions gives you ownership of any intellectual property belonging to Arlenton or any third party.
Customer Reviews and Feedback
If you submit a review, comment, image, message or feedback to Arlenton, you agree that it must be honest, lawful and not offensive, misleading, abusive, defamatory or infringing on the rights of others.
We may use customer feedback to improve our products, website and customer experience.
We reserve the right to remove or refuse to publish content that we consider inappropriate, misleading or unlawful.
Third-Party Links and Services
Our website may include links to third-party websites, payment providers, delivery services, social media platforms, advertising platforms or other external services.
We are not responsible for the content, policies, security or practices of third-party websites or services.
You should review the terms and privacy policies of any third-party services you use.
Privacy
Your privacy is important to us.
We collect, use and protect personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we handle your personal information.
Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights you have under consumer protection law.
Subject to the above, Arlenton is not responsible for:
Losses that were not reasonably foreseeable.
Losses caused by events outside our reasonable control.
Business losses, loss of profit, loss of revenue or loss of opportunity.
Website interruptions, technical errors or temporary unavailability.
Delays caused by couriers, suppliers, customs authorities or incorrect customer information.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include courier disruption, customs delays, supplier delays, strikes, severe weather, natural events, technical failures, cyber incidents, government restrictions, public health events, war, civil unrest or other circumstances beyond our control.
Changes to Our Website
We may update, change, suspend or remove any part of our website at any time.
We do not guarantee that our website will always be available, uninterrupted, secure or free from errors.
Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, legal obligations or operational requirements.
The latest version will be posted on this page.
By continuing to use our website after changes are posted, you agree to the updated Terms & Conditions.
Severability
If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining sections will continue to apply.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws that apply in your place of residence.
Complaints
If you are unhappy with your order, product or experience with Arlenton, please contact us first so we can try to resolve the issue.
Please email us at info@arlenton.com with your order number, full name and a clear explanation of your concern.
Related Policies
These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and any product-specific information displayed on our website.
Contact Arlenton
Questions about these Terms & Conditions?
Arlenton operates as an online store. If you have any questions about these Terms & Conditions, your order or our website, please contact us using the details below.
Email: info@arlenton.com
Phone: 07532631334
Correspondence Address: Central Road, London SM5 6SP, United Kingdom