You have the right to cancel your order within 14 days of receiving it. After cancellation, you have 14 days to return the item. Refunds are processed within 14 days after we receive the returned item. Items must be returned in a resaleable condition unless faulty.

Standard UK delivery: 7–15 business days after processing and dispatch.

Free UK shipping on orders over £50.

Free standard UK shipping on orders over £50. During selected seasonal promotions, free UK delivery may apply to eligible orders. Promotion terms will be shown at checkout.

Orders may be shipped from our international fulfilment partners. Delivery times may vary during peak periods or due to customs/carrier delays.

Current Offers & Promotion Terms

Discover the latest ways to save when shopping at Arlenton. Our active promotions are designed to offer better value while helping you complete your wardrobe with carefully selected pieces.

Please review the individual offer details and the general promotional terms below before completing your purchase.

First Purchase — Save 5%

New customers can receive 5% off their first eligible purchase at Arlenton.

The discount will be displayed during the shopping experience or applied automatically at checkout when the order meets the promotion requirements.

Offer Conditions

• Available to new customers only.

• Limited to one first-purchase discount per customer, household or email address.

• Applies only to eligible products.

• Cannot be combined with another discount, promotional code, bundle offer or multi-buy promotion.

• Delivery charges are not included in the discount unless otherwise stated.

• The discount must be used during the customer’s first eligible transaction.

  
  

Complete the Look Bundle — Save 20%

Purchase the eligible products displayed within our Complete the Look section and receive 20% off the complete bundle.

To qualify, all products included in the selected bundle must be added to the basket and purchased together in the same transaction.

Offer Conditions

• Only products displayed as part of an eligible Complete the Look bundle are included.

• The required product combination and quantity must be purchased together.

• Customers may select from the available colours and sizes before adding the bundle to their basket.

• The discount is calculated using the standard selling prices of the eligible items.

• The bundle offer cannot be combined with another promotion, discount code or multi-buy offer.

• Product, colour and size availability is subject to stock.

• Removing an eligible item from the basket may automatically remove the bundle discount.

  
  

Women’s Fashion — Buy 1, Get 10% Off the Second Item

Purchase two eligible products from the Women’s Fashion collection and receive 10% off the second item.

The discount will be applied to the lower-priced eligible item when both products are added to the basket and purchased in the same transaction.

Offer Conditions

• Both products must be included in the eligible Women’s Fashion collection.

• The discount is applied to the lower-priced eligible item.

• The promotion applies to selected products only.

• Both items must be purchased together in the same order.

• The offer cannot be combined with another discount, bundle promotion, multi-buy offer or promotional code.

• Delivery charges are not included in the discount.

• If one of the qualifying items is removed from the basket, the discount will no longer apply.

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Dress Multi-Buy Promotion — Save up to 30%

The more eligible dresses you choose, the more you save. Select your preferred option and choose the colour and size of each dress individually before adding the items to your basket.

Available Discounts

Single Dress — Save 18%

2-Pack — Save 24%Our most popular option.

Buy 3-Pack — Save 30%Our best-value option. Women’s Fashion — Buy 3, Save 30%

Purchase three eligible Women’s Fashion items and receive 30% off the eligible products. Discount applied automatically at checkout when all qualifying items are added to the basket. Applies to selected Women’s Fashion products only. Cannot be combined with other offers, discount codes or bundle promotions. Delivery charges are not included in the discount.

Offer Conditions

• The applicable discount is applied automatically when the Single, 2-Pack or 3-Pack option is selected.

• For 2-Pack and 3-Pack purchases, customers may select a different colour and size for each dress, subject to availability.

• All required colour and size selections must be completed before the bundle can be added to the basket.

• The promotion applies only to eligible dresses purchased through the multi-buy options displayed on the relevant product page.

• All products included in the selected multi-buy option must be purchased together in the same order.

• The promotion cannot be combined with another discount code, voucher, bundle promotion or promotional offer unless expressly stated by Arlenton.

• Colours and sizes are subject to stock availability.

• Removing an item from the basket may change or remove the applicable multi-buy discount.

• If part of a multi-buy order is returned, the discount and refund may be recalculated according to the number of items retained.

• The promotion is subject to availability and may be amended, suspended or withdrawn when reasonably necessary.

• This promotion does not affect your statutory consumer rights.

  
  

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Choose More, Save More

Save 18% on one dress, 24% on two dresses or 30% on three dresses. Select the colour and size of each item individually, and your discount will be applied automatically.

General Promotion Terms

All Arlenton promotions are subject to the following general conditions:

• Promotions apply only to eligible products and qualifying orders placed through the official Arlenton website.

• All offers are subject to product, colour and size availability.

• Unless expressly stated otherwise, only one promotion, discount code or offer may be used per order.

• Where more than one promotion could apply, the shopping basket or checkout will display the offer accepted by the system.

• Promotional discounts have no cash value and cannot be exchanged for cash, gift cards or store credit.

• Discounts cannot normally be applied retrospectively to orders that have already been completed or confirmed.

• Delivery charges, gift cards and other excluded products are not discounted unless expressly stated.

• Customers must meet all stated product, quantity and order requirements to receive the relevant discount.

• Adding an item to the basket does not reserve stock or guarantee that a promotion will remain available.

• Arlenton reserves the right to amend, suspend or withdraw a promotion when reasonably necessary.

• Any amendment or withdrawal will not affect orders that have already been confirmed.

• Arlenton may cancel or refuse a promotional discount where there is evidence of misuse, fraud, duplicate customer accounts or an attempt to avoid the stated promotion conditions.

• These promotional terms do not affect your statutory consumer rights.

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Returns and Promotional Purchases

Our standard Returns & Refunds Policy continues to apply to products purchased during a promotion.

When an item from a promotional order, bundle or multi-buy purchase is returned, the remaining products may no longer meet the original promotion requirements. In this situation, the discount may be recalculated based on the products and quantities retained by the customer.

For example:

• Returning one item from a bundle may result in the bundle discount being removed.

• Returning part of a multi-buy purchase may change the order to a lower discount level.

• If the original promotion required two qualifying products, returning one item may remove the discount applied to the remaining product.

• The final refund may therefore be adjusted to reflect the price that would have applied to the retained products without the original promotion.

Any refund adjustment will be made in accordance with our Returns & Refunds Policy and will not affect your statutory consumer rights.

Need Assistance?

For questions about an active promotion or an existing order, please contact the Arlenton customer service team.

Email: info@arlenton.com

Telephone: 07532 631334